Managed IT Services to Empower your IT

 

Realize IT's Power! Keep IT up - Always.

Your Virtual IT Team

Don’t let issues in IT halt your Business!

Problems in IT can stall your business operations and growth. Not anymore! Get Reliable IT Services for a stable, steadily evolving IT. Avail the benefits of an in-house IT support team without the hassles of maintaining one.

We Offer you complete IT Service Management – Team and Tools

Managed Server

Managed Network

Managed Backup

Managed Email/ IP Phone

Managed Security Essential

Managed User Support

KRIM - PowerMyIT

 End Users and Endpoints  Support 

Every business depends on its employees for the productivity and modern work environment demands the best IT applications and connectivity. Organization can provide them best applications and tools but still they need the reliable  and problem free endpoints and and when IT problems comes users must get support quickly. 

  • Instant Support and resolution 
  • Users can contact to our team by Submitting Tickets through ITSM Portal. They can also track the tickets
  • User can call at our Call Center Number at support engineers are always available.
  • Users can communicate on live chat on ITSM Portal.
  • We have transparent and effective process for End User Support. 
  • We send regular Articles and Information to users about IT awareness.

 

 

 

Managed Servers    

Servers plays the critical role in IT Services delivery as all applications and data ultimately resides on servers . Whether a organization keep servers on cloud or prem, they need a proactive care of servers to keep them secure and always available.  Power MyIT ITSM Includes:  

  • 24×7 Servers Monitoring ( We take required  action on all alerts).
  • Configurations as per the best practices
  • Quick resolution of problems
  • We support servers On Prem/Cloud/Hybrid
  • Support for all Hypervisors – VMWare, HyperV, Nutanix AOS, XenServer
  • Servers GAP Analisys 
  • Continuous Improvement 
  • Patch Management 
  • Our  ITSM Portal will help you know the Servers Architecture , Servers Inventory and Live Monitoring. 

 

  

Managed Network  

 Network is the backbone for any IT Environment, all end users reach to their applications and data via the network . As network has many components and one small problem in one component of network can impact the whole network .  Power MyIT ITSM takes care of below network services:

  •  Support for all network components switches, firewalls, routers , access points etc
  • Network Devices Monitoring 24×7 ( We monitor all alerts) 
  •  Quick Resolution for problems
  • Support for Changes in network as per business requirements and with service request management process
  • Network GAP Analisys for continuous improvement
  • Know your network architecture , network devices details and network monitoring from ITSM Portal.
  • We support for all major OEMs .i.e Cisco, HP Aruba , Fortigate , Sonicwall, Sophos 

 

Managed Backup Services 

Power MyIT ITSM provides the assurance that backup is working good all the times. Organizations are getting hit hard by ransomware attacks, natural disasters can happen and system crashes keep happening . Backups can protect you from all threats. We have the readily available backup policies and  monitoring process to keep backup always available.

  •  Provides you backup of all critical data.
  • Backup as per Organization Policy and best practices
  • Daily Monitoring of Backup Jobs 
  • Periodic Verification of Backups by restoration testing
  • Understand the Backup process and view the daily backup  status on ITSM Portal 
  • We help you drafting the backup policies , process  and implement it. 

 

 Managed Email and Telephony  

Emails ,telephony , messaging are the  essential medium of communication among business users. Poor email systems effects productivity and reputation of business and also emails can also be source of security threats. So well managed email system is must for every business.

  Managed E-Mail Services:

  • User and Mailbox management
  • distribution lists, Spam control
  • Support to End Users for email problems
  • E-mail backup

Voice/Telephony Support

  • PBX administration
  • Users and Extensions management 
  • Managing Telephone Lines

Security Essentials

Security is the main concern now for Small and Mid Business . There are several ways a business can get a security attack. Majority of the data breach happens because of the vulnerabilities in endpoints and servers . They can be fixed by applying some  configurations , patches and monitoring. Power MyIT ITSM provides the security essentials to protect your business and we can work together to bring the security at advanced level. 

  •  Auditing of User Logons , User account changes
  • Microsoft and third party patches
  • Endpoint security tools administration 
  • Firewall Administration to maintain the websites and application control
  • We have the process and team to monitor security alerts regularly and take actions on them 

 

 

 

Value Added Services

Infrastructure Documentation

We maintain the details of your complete IT Infrastructure in one document , which helps you to understand your enviroment easily anytime.

Complete Infrastructure overview from Customer portal Dashboard

Severs and Network Architecture Diagrams

Inventory Details

Network Monitoring

Network Monitoring Services provide the monitoring of your complete IT Infrastructure critical components. Our Team will monitor it and provide the necessary support for the problems.

24x7 monitored network

Live view from Customer portal Dashboard

Historical Reports

GAP Analysis and Consultancy

This service provides the assessment of your current status of IT Infrastructure. Its basic objective is to  find the weak areas  and suggestion to improve them.

Provided once in a year

Gives you current health and roadmap

Assessments as per the industry best practices

We believe a Strong IT Infrastructure is must for Digital Transformation.

Our Managed IT Services empowers your IT , so that your business growth and IT remain in sync.

Get Started

Why Us

We Deliver, What  Business demands from IT.

  • Complete IT Service Management under one contract.

  • Experienced IT Support Team  – End User Support, Server Support, Network Support, Security, all under one contract

  • A single-pane of glass to view all your infrastructure details and track ongoing and past issues

  • 24×7 Network Monitoring and alert management.

  • Quick SLA-based support for all Incidents for end users and in IT environment. You can count on us!

  • Regular GAP Analysis to keep the IT environment  in good shape and for continuous improvement.

  • Industry-proven best practices and process to support and manage the IT Services.

There is Something for Everyone

Benefit to Business

Business Operations are easier as IT work smoothly 24x7

Better protection for your and your customer's data

Embark on your digital transformation journey with confidence

Benefits to Management

Get all required documentation in ITSM App dashboard

Get Consultation for IT Investments

Get Regular GAP Analysis for your IT

Benefits to End Users

End user get access to extended IT Team

Get Quick Support for IT Problems

Gets a hassle free IT Environment to be productive

Benefits to IT Team

Get Support for required Technologies

Get Consulting assistance for new solutions

Engagement Levels

Every organization is unique due to its nature of business  and organization structure so their requirements are unique. We broadly classify our support options into 4 groups. However, we can customized the service package to exactly fit the requirements of your environment.  

DEPLOY

  • IT Project Implementation by out team

ASSIST

  • Premium Support Contract for the technologies you require.

MANAGE

  • IT Service Management
  • GAP analysis
  • 24×7 Network Monitoring – NOC
  • Security Essentials
  • Continuous Improvement

SECURE

  • Endpoint Security
  • Perimeter Firewall
  • Email Security
  • Managed Backup/Backup-as-a-Service
  • Ransomware Prevention
  • Vulnerability Assessment
  • Infrastructure Review    

Get A Better IT Infrastructure Now!

Power MyIT Professional team will  keep your IT Infrastructure strong and steady 24×7.

Get In Touch With Us

Where To Find Us

INDIA

Decoding IT Solutions 

N-1502, Edge Towers, Sec 37D

Gurgaon, Haryana – 122006

 

 

OMAN

Decoding IT Solutions

PB C2921, PC 900

301, Way 4405

Al Udhaiba, Muscat

Sultanate of Oman

  

Let’s Talk

Sales:

India:                1800-202-7800 (Toll-free)

                          +91 124 484 7101

Oman:              +968 228 444 777

                          +968 964 968 96

Support helplines:

India:                1800-202-7800 (Toll-free)

Oman:              +968 228 444 786

Singapore:       +65 3159 0730

UK:                   +44 330 010 9342

USA:                 +1 888-984-3942

Email Us:

Sales:                sales@powermyit.com

services:          itsm@powermyit.com

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Power MyIT is the Services division of Decoding IT Solutions.

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